Our Quality Promise: If your iMAKHANA package arrives damaged, tampered, or spoiled, notify us within 7 days of delivery for a prompt replacement or 100% full refund.
1. Eligibility for Replacement / Refund
Because makhana is a consumable food superfood governed by stringent FSSAI hygiene standards, we accept replacement and refund claims under the following circumstances:
- The sealed pouch was physically punctured, torn, or damaged during courier transit.
- The package received does not match the size or quantity of your confirmed order (e.g. received 100g instead of 250g).
- The seal of the outer container or tamper-evident pouch was visibly breached upon delivery.
- Quality defect reported within 7 calendar days from the confirmed date of parcel delivery.
2. Non-Refundable Scenarios
We are unable to process refund or return requests in the following instances:
- Requests initiated more than 7 days after verified courier delivery.
- Pouches that have been opened, consumed in part, or improperly stored in humid environments leading to loss of crispness.
- Minor variations in natural shape or seed size that conform to our certified High Grade natural grading.
3. How to Initiate a Claim
Submitting a claim is simple and fast:
- Take 2–3 clear photographs showing the shipping label and the damaged/defective pouch.
- Send the images along with your order number via WhatsApp to +91 9110138438 or email hello@imakhana.com.
- Our quality assessment team will inspect your request within 24 business hours.
4. Refund Processing Timeline
Once approved, your refund will be disbursed directly to your original payment source (UPI ID or bank account) within 3 to 5 business days. A transaction reference code will be shared with you immediately upon processing.
5. Order Cancellation
You may cancel any order free of charge before the package has been handed over to the courier service. Once a consignment tracking number is generated and dispatched, the order cannot be intercepted in transit.