1. Introduction
This Privacy Policy applies to the website www.imakhana.com operated by Raggers Private Limited ("we", "us", or "our"), having its registered operations in Bihar, India. We are committed to safeguarding the personal information of our website visitors and valued customers in compliance with the Information Technology Act, 2000 and applicable data protection rules.
2. Information We Collect
When you visit or make an order through our website, we may collect the following categories of information:
- Contact Information: Your full name, mobile phone number, email address, and WhatsApp contact handle.
- Delivery & Billing Details: Postal delivery address, city, state, and PIN code for parcel delivery.
- Order Details: Products purchased, quantities, pricing, and purchase transaction history.
- Technical Data: IP address, device type, browser specifications, and anonymous browsing telemetry to optimize site performance.
3. How We Use Your Information
We process your personal information for lawful and transparent purposes only:
- Processing, packing, and dispatching your orders for raw makhana pouches and bulk packs.
- Sending order confirmations, tracking links, and real-time shipment updates via SMS or WhatsApp.
- Responding to your customer service queries, bulk quotations, and culinary recommendations.
- Enhancing site navigation, mobile responsiveness, and shopping convenience.
- Complying with statutory tax, FSSAI regulatory requirements, and accounting audits.
4. Payment Security & Transactions
iMAKHANA facilitates transparent transactions via verified UPI payment links, QR codes, and direct bank transfers. We do not collect or store credit card numbers, debit card CVVs, or internet banking passwords on our web servers. All payment flows adhere to standard Reserve Bank of India (RBI) payment security protocols.
5. Information Sharing with Logistics Partners
We share strictly necessary shipping credentials (recipient name, address, and mobile number) with authorized domestic courier services (including BlueDart, Delhivery, DTDC, and India Post) exclusively to complete doorstep delivery. Our logistics partners are contractually bound to maintain strict confidentiality.
6. Cookies & Local Storage
Our website utilizes local browser storage and minimal functional cookies solely to maintain your shopping cart items across browsing sessions. We do not employ invasive cross-site tracking or third-party behavioral advertising cookies.
7. Your Rights & Data Deletion
You have the absolute right to request access to, correction of, or permanent deletion of your customer records at any time. Simply write to our Data Privacy Officer at hello@imakhana.com with your registered phone number or order reference.
8. Contact Information
For any questions regarding this Privacy Policy or your personal data:
- Brand: iMAKHANA — Raggers Private Limited
- Email: hello@imakhana.com
- Phone / WhatsApp: +91 9110138438
- FSSAI License: 10425090001745
- GSTIN: 10AAKCR27l2Rl22